Privacy Policy

Last updated:

This Privacy Policy explains how Knit Infosys ("Knit Infosys," "we," "us," or "our") collects, uses, stores, and shares information when you use our Email Marketing Tool (the "Service"). By using the Service, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

  • Account information: information such as your email address, authentication data, account role, and preferences.
  • Contact and campaign data: recipient details, contact lists, groups, templates, campaign content, sender information, and delivery or engagement data that you upload or create.
  • Connection information: configuration details needed to connect SMTP, IMAP, webhook, or other third-party services. Third-party providers may process additional information under their own privacy policies.
  • Usage and technical data: log data, browser and device information, IP address, feature usage, error reports, and security events generated when you use the Service.
  • Support communications: information you provide when requesting assistance or communicating with us.

2. How We Use Information

We use information to:

  • Provide, operate, maintain, and improve the Service.
  • Authenticate users, administer accounts, and keep the Service secure.
  • Process and deliver campaigns and other actions you request.
  • Measure performance, troubleshoot problems, and understand feature usage.
  • Communicate about the Service, including operational notices and support responses.
  • Detect fraud, abuse, unlawful activity, and violations of our Terms of Service.
  • Comply with legal obligations and protect our rights and those of others.

3. Customer Data and Email Recipients

You control the contact lists, campaign content, and other data you submit to the Service. You are responsible for providing any notices and obtaining any permissions required to collect and use that data. We process customer data to provide the Service and according to your instructions, applicable law, and our contractual obligations.

4. How We Share Information

We may share information only as reasonably necessary with:

  • Service providers that support hosting, delivery, analytics, security, and customer support.
  • Third-party services you choose to connect to your account.
  • Authorities or other parties when required by law or necessary to protect rights and safety.
  • A successor or participating organization in a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We do not sell customer contact lists or campaign content.

5. Cookies and Similar Technologies

The Service may use cookies, local storage, and similar technologies that are necessary for sign-in, security, preferences, and core functionality. Your browser may allow you to control these technologies, but disabling essential storage may prevent parts of the Service from working.

6. Data Retention

We retain information for as long as needed to provide the Service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of information, account status, and applicable requirements. Backup copies may remain for a limited period after deletion.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your credentials and promptly notifying us of suspected unauthorized use.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of personal information, or to object to certain processing. You may update available account information in the Service or submit a request through Knit Infosys's published support channel. We may need to verify your identity before completing a request, and some rights may be subject to legal exceptions.

9. International Processing

Information may be processed in countries other than the country where it was collected. Where required, we use appropriate safeguards for international transfers of personal information.

10. Children's Privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with a new "Last updated" date and provide additional notice when required by law. Your continued use of the Service after an update is subject to the revised policy.

12. Contact Us

For privacy questions or requests, contact Knit Infosys through the support channel published in the Service or on our official website.